Soul Proprietor - When it’s beyond your capabilities

Each day, you show up to work with the very best intentions.

You try to provide a good service. You take pride in your work ethic. You treat your clients well.

But sometimes, no matter how intentional you are or how skilled you may be, there are people that are going to be beyond your capabilities.

People such as the client who freaks out and has a complete meltdown in your office.

Or the delusional woman who only wants to hear what she wants to hear – and gets mad when you don’t support her twisted version of reality.

Or the demanding guy who emails you constantly – long after your work has been completed – to try to keep some sort of conversation about whatever he’s obsessing about going.

And, if your work involves physical touch or healing, let’s not forget the person who is in such poor health that even putting your fingers on them could provoke an injury – and put your business in jeopardy.

Yes, there are times when you are going to be in over your head or completely gobsmacked by rudeness, craziness, or unreasonable requests. You may be tempted to suck it up and try to muddle your way through…especially if you don’t have a lot of clients banging on your door.

But I have to tell you this: don’t.

I’ve been in business for 25 years and the one thing I’ve learned is this: when a client’s issues or attitude are way beyond your capabilities to handle in a peaceful, kind way, it’s time to let them go.

Say no.

Because putting yourself in that position, where you are bending over backwards to please the un-pleasible, unreasonable, or delusional – or trying to heal someone who can’t be healed (or refuses to), isn’t going to do jack for your business. It’s only going to bring your vibe down and make you think of shuttering the doors.

It’s not worth it.

Recognize those times when you feel the situation or client is too much. Honor those feelings and do not ignore the red flags. (Every time I did, I ended up being miserable for it.)

In some cases, you might refer them to someone who may be better equipped to deal with their issue. But if they are rude, don’t bother (your peers will not thank you for the asshole referral). Instead, close the door and be done.

Take my cue and it will save you a ton of aggravation, which I had to learn the hard way.

Know your limits.

Don’t be afraid to say “good bye.”

This is the key to a peaceful, happy business – where you can actually succeed.

Blessings,

Theresa